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COVID-19 Relocation Protocol


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Feeling ill, or know you've been exposed to COVID-19?

Call Schiffert Health Center at (540) 231-6444.

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Schiffert will connect you to a student advocate.

Your student advocate will work with you and your family to figure out whether you should complete your isolation or quarantine on-campus or at home.

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As you prepare to enter isolation or quarantine on-campus, you'll need to pack.

Download our packing list here.

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Once you're packed, it's time to move to your relocation space.

New Hall West, East Eggleston, and Donaldson-Brown (the GLC) provide relocation spaces for isolation/quarantine students. If a symptomatic student receives a positive COVID-19 test result while in isolation and/or quarantine, they may be moved to a new room assignment and matched up with another student who has also received a positive test result.

You will access your room in New Hall West with your normal pin and enter the building using the instructions below:

  • Wear a mask and maintain social distancing for the duration of self-transport.
  • Enter the building through the main lobby doors across from Harper Hall and proceed directly up the elevator or stairs to your assigned space.
  • If you have questions or need assistance, you can stop by the front desk and ask! The New Hall West front desk is staffed Monday-Friday from 11:00am-7:30pm, Saturday from 9:00am-7:00pm, and Sunday from 11:00am-3:30pm.
  • Ensure you are the only one in the elevator.

You will access your room in East Eggleston with your normal pin and enter the building using the instructions below:

  • Wear a mask and maintain social distancing for the duration of self-transport.
  • Walk as if you are going from Owens Hall to Squires Student Center. There is an archway on the path that connects East Eggleston to Main Eggleston. Under this archway, there is a door on the East Eggleston side of the archway. Please go in this door and up the stairs. There is also a door directly across from Hokie Grill that you are permitted to use. DO NOT use the door in the center of the building. This does not connect to the residential section of East Eggleston.
  • If you have questions or need assistance, you can stop by the front desk and ask! The East Eggleston front desk is staffed Monday-Friday from 11:00am-7:00pm, Saturday from 9:00am-3:00pm, and Sunday from 11:00am-3:00pm.

You will access your room in Donaldson-Brown with your normal pin and enter the building using the instructions below:

  • Enter the building through the parking lot entrance (near the bookstore). Proceed down the hallway and turn left (you will see an arrow) followed by a right (you will see another arrow). The elevators to take you to the 4th floor will be there. Please only use the elevator marked for Isolation and Quarantine Student Use.
  • Wear a mask for the duration of self-transport, and ensure you are the only one in the elevator.
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Now that you're in relocation, make the most of your time in isolation or quarantine.

Be sure to communicate any needs to your student advocate. You'll also hear from an isolation assistant, who functions much like your RA in your regular housing assignment and will help you form community and enjoy activities while in relocation.

Here's some more specific information about how to navigate your relocation:

How you get your food will depend on where your relocation space is! Your dining plan will be used for payment. You can view menu options and nutrition information for New Hall West and East Eggleston here.

New Hall West:
Submit your selections to this form by 8:00 pm the day before meal delivery. Food will be delivered right outside your door.

East Eggleston:
Submit your selections to this form by 8:00 pm the day before meal delivery. Food will be delivered to Room 219 in East Eggleston, and you can pick it up from there. If our staff is still delivering when you stop by Room 219, please wait and come back when they're done!

Please note that you need to ensure that you're logged in using 2-factor authentication to access these meal order forms. If you have trouble, you can contact 4help, or call the dining unit to request meals directly. There is an information sheet in your room that details which phone number you should use at which time.

  • Breakfast: Delivered between 9:00-10:00 am
  • Lunch: Delivered between 12:30-1:30pm (T, Th) and 11:30am-12:30pm (M, W, F, Sa, Su)
  • Dinner: Delivered between 5:00-6:00pm

Donaldson-Brown (the GLC):
All food must be ordered from the Squires Food Court (ABP and Burger '37) in Squires through the Grubhub app. Mark in the comments for your order that it is for delivery, and list your room number (i.e. "This order is for delivery. Please deliver to DB room 415.") Call (540) 231-1765 to confirm your order has been placed successfully. Food will be delivered right outside of your door.


  • Breakfast: by 8:00am
  • Lunch: between 12:45pm and 1:45pm
  • Dinner: between 5:00pm and 6:00pm


  • Brunch: between 10:15am and 10:45am
  • Dinner: between 4:45pm and 5:15pm

Special off-campus food deliveries: We're happy to announce that you can now receive food deliveries from local restaurants through Door Dash, Instacart, Dominoes, etc. during Front Desk hours! The person making the delivery will need to call the front desk when they arrive. At New Hall West and Donaldson-Brown, they can come into the lobby and drop the food off at the front desk or at the designated shelves along the back wall of the lobby; at East Eggleston, staff will meet them outside by the Eggleston Arch. The delivery person must know your room number.

The Isolation/Quarantine Welcome Desk staff are available to assist you and help you settle into isolation or quarantine. You can contact the desk by calling the number below while the front desk is open.

New Hall West: (540) 739-0200
M-F 11:00am-7:30pm
Sa 9:00am-7:00pm
Su 11:00am-3:30pm

East Eggleston: (540) 739-0207
M-F 11:00am-7:00pm
Sa 9:00am-3:00pm
Su 11:00am-3:00pm

Donaldson-Brown (the GLC): (540) 231-6500
M-F 11:00am-7:00pm
Sa 11:00am-7:00pm
Su 11:00am-3:00pm

We have some new opportunities for you to get outside for some fresh air!

New Hall West: Students in New Hall West can utilize the courtyard area behind the building during pre-determined times. There are different times for students who are quarantining, COVID-19 presumed positive, and COVID-19 positive.

To utilize the courtyard, students should follow these steps:

Signing Up:

  • Visit the StarRez Portal
  • Select “TimeSlots” from the top menu
  • Select “Courtyard Scheduling” from the drop down menu and “proceed to selected timeslot process”
  • Select the appropriate day
  • Select a timeslot
  • Confirm the timeslot

***Sign-ups close at midnight the day prior to the timeslot.

Arrival for Timeslot:

  • Leave room at the beginning of the timeslot
  • Proceed to the NHW lobby and check out at the front desk
  • Follow the desk attendant’s instructions for entering the courtyard space

Return Following Timeslot:

  • Return to the front desk and check in with the front desk attendant
  • Proceed back to your room
East Eggleston:
Students in East Eggleston will have the opportunity to sign up to join a walking group. A volunteer comes to campus to take quarantine students on "Fresh Air Walks" twice a week. The link to signup will be sent to students in quarantine via email.

You will be provided a small supply of laundry detergent in your emergency kit. We encourage you to use this detergent to wash necessary items in your sink and air dry them during the isolation period. If it is absolutely necessary for laundry to be removed from your isolation space to be washed, reach out to us at

You will be able to receive mail while relocated! Click here for the details around package deliveries.

Trash bags are provided to you in your emergency kit in their room. When you fill up a bag, place it outside your door for removal by 8:00 am. The Housekeeping Department will be conducting trash pick-up seven days a week!

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After you've completed your relocation term, it's time to check out!

You'll get an email the night before you're scheduled to leave with instructions for leaving your on-campus relocation space. Place all of your emergency kit items back in the tub and linens in the provided plastic bag, then check out by 11:00 am. We'll get to work cleaning the space for the next resident, and you can head back to your regular room assignment.

Please note this website is an abbreviated version of the full COVID-19 Relocation Protocol, intended for student use. If you'd like to view the full protocol, you can download it here.