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COVID-19 Relocation Protocol

Please note: this page has been updated to reflect procedures for Summer 2021.

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Feeling ill, or know you've been exposed to COVID-19?

Call Schiffert Health Center at (540) 231-6444.

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Schiffert will connect you to a Housing and Residence Life staff member.

This staff member will work with you and your family to figure out whether you should complete your isolation or quarantine on-campus or at home.

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As you prepare to enter isolation or quarantine on-campus, you'll need to pack.

Download our packing list here.

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Once you're packed, it's time to move to your relocation space.

New Hall West is our designated relocation space for isolation/quarantine students.

You will access your room in New Hall West with your normal pin and enter the building using the instructions below:

  • Wear a mask and maintain social distancing for the duration of self-transport.
  • Enter the building through the main lobby doors across from Harper Hall and proceed directly up the elevator or stairs to your assigned space.
  • If you have questions or need assistance, you can stop by the front desk and ask! The New Hall West front desk is staffed Monday-Friday from 11:00am-7:30pm, Saturday from 9:00am-7:00pm, and Sunday from 11:00am-3:30pm.
  • Ensure you are the only one in the elevator.
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Now that you're in relocation, make the most of your time in isolation or quarantine.

The Dean of Students Office (DOS) will serve as the coordinating party for all personal, social, and academic needs during the isolation/quarantine period. Students will receive daily check-in calls from a DOS staff member. You'll also hear from an isolation assistant, who functions much like your RA in your regular housing assignment and will help you enjoy activities while in relocation.

Submit your selections to this form by 8:00pm the day before meal delivery. All meals will come from D2, and food will be delivered right outside your door.

You may pick any item(s) off the D2 menu and type your selection(s) into the appropriate text box on the ordering form. Your dining plan will be used for payment.

Call (540) 231-6130 for any questions

  • Breakfast: Delivered between 9:00-10:00am
  • Lunch: Delivered between 12:30-1:30pm
  • Dinner: Delivered between 5:00-6:00pm

Special off-campus food deliveries: You can receive food deliveries from local restaurants through Door Dash, Instacart, Dominoes, etc. during business hours (M-F 8am-5pm). Food should be delivered to the main Housing and Residence Life (HRL) Office in New Hall West Suite 144. Once received, HRL staff will make the delivery to your room.

Housing and Residence Life staff are available to assist you and help you settle into isolation or quarantine. You can contact HRL staff by calling the number below during the designated hours.

Phone: (540) 231-6205
Monday-Friday: 8:00am-5:00pm
Saturday & Sunday: Closed

After hours emergencies will be handled by the RA On Call at (540) 418-5231. RAs are available for emergencies only. Packages and food deliveries will not be accepted after hours.

Students can utilize the courtyard area behind the building during pre-determined times. There are different times for students who are quarantining, COVID-19 presumed positive, and COVID-19 positive.

To utilize the courtyard, students should follow these steps:

Signing Up:

  • Visit the StarRez Portal
  • Select “TimeSlots” from the top menu
  • Select “Courtyard Scheduling” from the drop down menu and “proceed to selected timeslot process”
  • Select the appropriate day
  • Select a timeslot
  • Confirm the timeslot

***Sign-ups close at midnight the day prior to the timeslot.

Arrival for Timeslot:

  • Leave room at the beginning of the timeslot
  • Proceed to the NHW lobby and check out at the front desk
  • Follow the desk attendant’s instructions for entering the courtyard space

Return Following Timeslot:

  • Return to the front desk and check in with the front desk attendant
  • Proceed back to your room

You will be provided a small supply of laundry detergent in your emergency kit. We encourage you to use this detergent to wash necessary items in your sink and air dry them during the isolation period. If it is absolutely necessary for laundry to be removed from your isolation space to be washed, reach out to us at

You will be able to receive mail and packages while in relocation.

In-Person Drop-Off
In-person will be accepted and delivered by Housing and Residence Life office staff during business hours. Items should be consolidated in one bag or box and labeled with the name of the relocation student and the room number. Packages and deliveries should be dropped off in the New Hall West main lobby between 8am and 5pm Monday-Friday, and will not be accepted after desk hours. Our staff will then drop off items in front of student rooms.

Students should use their regular on-campus address to receive deliveries to isolation or quarantine. Addresses are formatted as follows:
Student's Full Name
Residential Hall Name, Rm XXXX
Street Number and Street Address
Blacksburg, VA 24061

Trash bags are provided to you in your emergency kit in their room. When you fill up a bag, place it outside your door for removal by 8:00 am. The Housekeeping Department will be conducting trash pick-up seven days a week!

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After you've completed your relocation term, it's time to check out!

You'll get an email the night before you're scheduled to leave with instructions for leaving your on-campus relocation space. Place all of your emergency kit items back in the tub and linens in the provided plastic bag, then check out by 11:00 am. We'll get to work cleaning the space for the next resident, and you can head back to your regular room assignment.