Maintenance and Housekeeping
The housekeeping and maintenance staff of Student Affairs Facilities and Operations take care of the residence halls, creating a clean and well-maintained environment for our students. At night and on weekends, our on-call emergency staff is able to respond to situations quickly.
You can submit your own requests for repairs, replacement, or services, by using the work order system. You will be able to track progress on the request, and provide customer service feedback on the service received. Student Leaders will be responsible for reporting work order requests in common areas (such as the hallway, bathroom, or lounge), while general students will enter work order requests for their individual room.
Work orders are completed on a priority basis as determined by the maintenance staff supervisors. Work orders affecting safety and those having significant impact on resident comfort are handled before convenience or low-impact work orders.
In the event of an emergency, the Student Leader will contact our on-call staff to deal with the problem.
Emergencies: Any time there is uncontrollable running water (water flowing onto the floor, not a stopped up sink), electrical problems, or safety issues (broken glass, body spills, etc.) please contact the Student Leader staff immediately.
The housing staff can be contacted directly in an emergency or to follow-up on a previous request at the Facilities Help Desk 540- 231-1111 or the main housing office 540- 231-6207.
Our office hours are 7:30 a.m. to 4:30 p.m. After 4:30 p.m., please contact your Student Leader staff member or, if necessary, the Virginia Tech Police.
Although not generally a problem, bugs occasionally appear in a community of our size. If you have a problem, please submit a work order using the HokieServ system. Exterminators are scheduled to arrive on the 2nd and 4th Thursdays of each month. Requests must be submitted by 8 a.m. on the Monday preceding the service day.
University Lofting Kits
All civilian resident rooms, with the exception of single-occupancy rooms in the Graduate Life Center at Donaldson Brown Hall, have university-provided, loftable furniture. Students in these rooms may request a "loft kit" to raise their bed to the higher setting. The student should either request such at the fall check-in station with the Student Leader staff or, if during the semester, submit a work order to have the kit delivered. All rooms normally have 1 loft kit already in the room.
Slusher Wing and Tower have one bed lofted and one bed unlofted; the second bed cannot be lofted in rooms with built-in closets. Rooms with moveable wardrobes may have both beds lofted provided students have a path to egress the room in case of emergency.
Loft kits are limited so turn in your request promptly.
Our special projects team may deliver kits to the student room and leave written installation instructions. If students want the team to install the kit, then the Student Leader should note that request on the work order and provide a phone number so that the team can schedule a time with the student directly.
Bathroom Cleaning Schedule
Community bathrooms are cleaned and stocked every day and the showers are cleaned once a week by housekeeping staff.
Suite bathrooms and showers are cleaned at winter and spring breaks by housekeeping staff. These bathrooms and showers are located in Cochrane, East Ambler Johnston, Harper, Hillcrest, New Residence Hall East, Oak Lane Housing, Payne and Peddrew-Yates and Private Room bathrooms and showers in Donaldson Brown/GLC and New Hall West. During these breaks residents should remove all personal hygiene products and/or organize and keep these areas free of clutter so housekeeping can effectively and thoroughly clean these areas. Housekeeping will not move or organize any personal items. Disorganized or cluttered personal items may prevent cleaning of these spaces during the breaks. Toilet paper is available throughout the semester for the suites and private baths in the following locations:
- Ambler Johnston East: 4th floor housekeeping closet (D335)
- Cochrane Hall: 3rd floor lounge
- Donaldson Brown - Graduate Life Center: 2nd and 3rd floor near elevator lobbies
- Harper: 1st floor laundry room
- Hillcrest: 3rd floor across from room #316
- New Hall West: 4th floor across from 423
- New Residence Hall East: 2nd floor across from B13
- Oak Lane Buildings A - J: laundry rooms in each building
- Oak Lane Buildings K, M, O, Q: women’s common bathroom
- Oak Lane Buildings L, N, P, R: men’s common bathroom
- Oak Lane Sigma Phi Epsilon House: laundry room
- Payne: 2nd floor across from 225
- Peddrew-Yates: 2nd floor across from B5