You can submit your own requests for repairs, replacement, or services using the online work order system. You will be able to track progress on the request, and provide customer service feedback on the service received. Resident advisors (R.A.) will be responsible for reporting work order requests in common areas, such as the hallway, bathroom, or lounge, while students will enter work order requests for their individual room.
Emergencies and Work Orders
DO NOT use the work order system during emergencies, you need to contact your R.A. or the housing staff immediately. Emergencies can include, but are not limited to: running water (overflowing onto the floor, not a stopped-up sink), electrical problems (sparks, loss of all room lighting/power), or safety issues affecting life or property (broken glass in the hall, body spills, inability to secure door/locks).
Office Hours: (Monday through Friday, 7:30 a.m. to 4:30 p.m.)
Contact the Facilities Helpdesk at 540- 231-1111.
After Office Hours: (Monday through Friday, 4:30 p.m. to 7:30 a.m., all weekends)
Contact a R.A. in your residence hall; they will communicate with the housing personnel about the problem. They can also help with notifying other residents that might be affected by the problem. If necessary, you may also contact the Virginia Tech Police 540- 231-6411.
When you are submitting your work order, you will enter your email address and phone number so staff can follow up with you about any concerns. Remember, your room number is 4 digits (such as 0123 or 0B23 for basement rooms). Try to match your work order type with the closest menu item and explain your issue as fully as possible in the comments section.
You will receive a confirmation email immediately after you submit your work order request online. You will also receive an e-mail when the work order has been completed and closed by the supervisory staff.