Conference Aide

Conference Aides provide services for conferences and camps that are housed in Virginia Tech residence halls. They serve as the primary contact and give appropriate information to various departments across campus. Conference Aides will assist any conferences or groups in reserving classroom, recreation, meeting, or campus spaces as needed. Conference Aides work with conference programmers to prepare room rosters, create bills, reserve rooms, and disperse information. All Conference Aides must serve in in a rotating on-call schedule to handle any issues that arise in the evening hours and must stay overnight on campus when on-call. There will be required weekends based on assigned groups. There will be no set weekly schedule; however, staff will be expected to have weekly office hours. Conference Aides cannot take summer classes.

Responsibilities
• Serve as primary contact for assigned conferences
• Provide excellent customer service
• Serve in a nightly on-call duty rotation throughout the summer, which requires you to stay on campus in a provided room
• Ensure all conference information is received and delivered in a timely manner
• Collaborate with different departments to ensure successful guest experience
• Prepare room keys for assigned groups
• Prepare rooming rosters for assigned groups
• Ensure that residence halls are prepared for a group’s arrival
• Conduct check-ins and check-outs for assigned groups
• Audit keys after group’s departure
• Prepare necessary paperwork and requests for group
• Attend weekly staff meetings and all training sessions
• Assist with other Conference and Guest Services areas as needed including desk operations and room set up
• Assist with Orientation Parent check-in
• Perform other duties as requested

Requirements
• Be available to work May 12 – August 19
• Attend training the week of May 16 and any spring sessions
• Assist during graduation weekend with parent lodging on campus (if you are not graduating)
• Willing to work 30 to 40 hours per week
• Maintain a warm and friendly demeanor at all times
• Ability to learn and use new software programs quickly
• Excellent communication and interpersonal skills
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Strong organizational skills and attention to detail
• Ability to work independently as well as in a team
• Proficiency in Microsoft Office software

Pay and benefits
• $9.25 per hour
• 10 meals per week dining allowance on campus
• On-campus residence hall room, if needed

Desk Attendants

Desk attendants are responsible for assisting with all functions of the 24-Hour hospitality desk by providing information and direction to all summer conferences and camps at Virginia Tech. Desk attendants are responsible for staffing the 24-hour hospitality desk seven days a week. Each shift is six hours long and staff must be able to work early hours, during the day, and late evenings. All staff members must work between 20 and 40 hours each week. Desk attendants will also assist with orientation parent check-in and any group check-ins or check-outs as needed. Desk attendants can take classes during the summer.

Responsibilities
• Provide excellent customer service
• Perform accurate check-in and check-out of conference and camp guests using the conference programmer
• Assist with any check-ins or check-outs away from 24-hour desk when necessary
• Attend all training sessions and staff meetings during the summer
• Handle telephone communication
• Tag and return all lost and found
• Handle all guest mail
• Assist with preparing any materials for a group’s arrival and departure
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Assist with other Conference and Guest Services areas as needed including conference needs and room set up
• Perform other duties as requested

Requirements
• Be available to work May 12 – August 19
• Attend training the week of May 16 and any spring sessions
• Assist during graduation weekend with parent lodging on campus (if you are not graduating)
• Maintain a warm and friendly demeanor at all times
• Ability to learn and use new software programs quickly
• Assist with any check-ins and check outs when needed outside of any scheduled desk shifts
• Follow all cash handling policies and procedures
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team
• Proficiency in Microsoft Office software
• Willing to work 20 to 40 hours per week

Pay and Benefits
• $8.75 per hour
• On-campus residence hall room, if needed
• 7 meals per week dining allowance on campus

Set-up Crew Manager and Assistant Manager

The set-up crew manager and assistant manager are responsible for implementing room preparations and distributing linens and amenities to rooms being used by conference or camp guests. The manager and assistant manager ensure that the correct amount of linens are being ordered and delivered in a timely manner and will work directly with the linen company. The manager and assistant manager ensure that proper linens are going to the correct conference or camp and that all rooms are set up and in proper order before guests arrive. The manager and assistant manager make weekly tasks lists that must be completed based on the conference and group schedules. The manager and assistant manager make weekly work schedules and assign staff to check ins and check outs as needed.

Responsibilities
• Be the primary point of contact for other staff in regards to room set up
• Serve in a nightly on-call duty rotation throughout the summer, which requires you to stay on campus in a provided room
• Create weekly work schedules and task list
• Serve as primary contact for linen vendor, ensuring correct amount of linens are ordered and delivered and returned in a timely matter
• Work with minimal supervision in the buildings with other staff and ensure rooms are being set up properly
• Ensure that residence halls are prepared for a group’s arrival
• Assist Housing and Residence Life Project Coordinator with Hokie Helpers; maintaining supplies at each station, troubleshooting, etc.
• Provide excellent customer service
• Attend weekly staff meetings and all training sessions
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Attend check ins and check outs as needed
• Assist with preparing any materials for a group’s arrival and departure
• Assist with other Conference and Guest Services areas as needed including desk operations and conference needs
• Perform other duties as requested

Requirements
• Be available to work May 12 – August 20
• Attend training the week of May 16 and any spring sessions
• Assist during graduation weekend with parent lodging on campus (if you are not graduating)
• Ability to lift up to 25 pounds
• Maintain a warm and friendly demeanor at all times
• Be detailed and task-oriented
• Work as a team and independently
• Present a valid driver’s license
• Ability to learn and use new software programs quickly
• Excellent communication and interpersonal skills
• Flexible personal schedule and able to work weekends as needed
• Willing to work 30 to 40 hours per week

Pay and Benefits
• $9.25 per hour
• On-campus residence hall room if needed
• 10 meals per week dining allowance on campus

Set-up Crew

The set-up crew distributes linens and amenities to rooms being used by conference and camp guests. Set-up crew members assist with facility arrangements, deliver supplies, assist with room preparations, and assists with check outs as needed. The set-up crew is responsible for counting delivered linens and ensuring all linens are returned after a group leaves. Set-up crew members confirm that all rooms are set up and in proper order before a group arrives to campus. The set-up crew is required to work 20 to 40 hours per week. Weekends and evenings may be required as necessary. Set-up crew members can take classes during the summer.

Responsibilities
• Serve in a nightly on-call duty rotation throughout the summer, which requires you to stay on campus in a provided room
• Distribute linens and amenities to rooms prior to guest check-in
• Ensure rooms are set for guests arrival
• Collect linens after guests check out
• Count all linens that come in and leave the operation
• Attend check-ins and check-outs as needed
• Assist with preparing any materials for a group’s arrival and departure
• Assist with Hokie Helpers
• Provide excellent customer service
• Assist with Orientation Parent check-in
• Attend all training sessions
• Assist with other Conference and Guest Services areas as needed including desk operations and conference needs
• Perform other duties as requested

Requirements
• Be available to work May 12 – August 19
• Attend training the week of May 16 Attend training the week of May 16 and any spring sessions
• Assist during graduation weekend with parent lodging on campus (if you are not graduating)
• Ability to lift up to 25 pounds
• Work with minimal supervision
• Work as a team and independently
• Be detailed and task-oriented
• Maintain a warm and friendly demeanor at all times
• Present a valid driver’s license
• Flexible personal schedule and able to work weekends as needed
• Willing to work 20 to 40 hours per week

Pay and Benefits
• $8.75 per hour
• 7 meals per week dining allowance on campus
• On-campus residence hall room, if needed